> ## Documentation Index
> Fetch the complete documentation index at: https://docs.penbox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Configure email addresses and connected mailboxes for your workspace

The **Email** page lets you configure how Penbox sends and receives emails on behalf of your workspace. There are two distinct approaches: send-only addresses from your own domain, and fully connected mailboxes (Gmail or Outlook). Access it from **Settings → Email**.

## Email addresses from your domain

You can create custom email addresses on your authenticated domain (e.g. `support@yourdomain.com`) to use as senders in notifications and forms.

* Emails sent from these addresses are **send-only** — they will not appear in any mailbox "Sent" folder.
* You need a verified **Email Sending domain** configured first. If none is set up yet, this section will prompt you to go to [Settings → Domains](/workspace/settings/domains).
* You can set a **display name** for each address to control how it appears to recipients.

## Connected mailboxes

You can connect a Gmail or Outlook mailbox at the workspace level. This enables both sending and receiving, and unlocks **Inbox Automations**.

Click **Add new mailbox connection** and choose Gmail or Outlook. You will be redirected to authenticate with your account and grant Penbox access.

<Warning>
  A mailbox cannot be connected at the workspace level if it is already connected to a member's personal profile. Each mailbox can only be linked to one place at a time.
</Warning>

### Inbox automations

Once a mailbox is connected, you can enable the following automations from the **Inbox Automations** tab:

| Feature                        | Description                                                                                            |
| ------------------------------ | ------------------------------------------------------------------------------------------------------ |
| **Mailbox Drafts**             | Penbox adds a ready-to-send draft directly to the conversation in Gmail or Outlook when relevant.      |
| **Conversation Notifications** | When a case is created, Penbox adds a message with key case details to the related email conversation. |

You can also configure **email labels** to categorize incoming emails and trigger Penbox actions.

### Email labels

Each label has a name, a color, and two independent toggles:

| Toggle         | What it does                                                                                                                                                                                                                                          |
| -------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Auto Label** | When enabled, Penbox Intelligence automatically reads incoming emails and applies this label to the ones that match. Each label has an **Instructions** field where you describe what kinds of emails should receive it — Penbox uses this to decide. |
| **In Penbox**  | When enabled, every email that receives this label automatically creates a new Penbox case using the associated case template.                                                                                                                        |

These two toggles are independent — you can auto-label without creating cases, create cases without auto-labeling, or use both together.

You can test your labels immediately by clicking **Apply to the last 50 emails**, which runs Penbox Intelligence on your recent inbox to show how the labels would be applied.