Get Case Template
Case Templates
Get Case Template
Retrieve complete details of a specific case template including its steps and schema.
GET
Get Case Template
Retrieve complete details of a specific case template including its steps and schema.
This endpoint returns the full template structure including all configured steps and data schema fields. Use this to understand what a template workflow looks like before creating cases from it.
Response Details
The response includes:- Basic template information: title, description, reference, etc.
- Steps: The complete workflow steps configuration
- Schema: Data fields and their types that cases created from this template will have
- Contacts: Contact roles configured in the template
Authorizations
API token (starts with pnbx_). Create at https://app.penbox.io/workspace/settings/api. Include as: Authorization: Bearer {token}
Path Parameters
Case Template UUID
Response
200 - application/json
Successful response
Case UUID
Case title
Parent status
Available options:
draft, pending, in_progress, closed Creation timestamp
Last update timestamp
Case description
Language/locale code
Custom reference number
Custom status value
Who the case is waiting for
Available options:
none, owner, contact Timestamp when archived
Array of contact objects
Template reference
Case owner information
Array of step objects representing the case workflow
Array of data fields with their current values