List Case Templates
Retrieve a paginated list of case templates (template workflows) with optional filtering and sorting. Case templates are reusable workflow blueprints.
Common Use Cases
- List all available case templates in a workspace
- Search for templates by title
- Filter templates by owner or workspace
- Find archived vs active templates
- Review the statuses configured on each template through the
statusesarray
Authorizations
API token (starts with pnbx_). Create at https://app.penbox.io/workspace/settings/api. Include as: Authorization: Bearer {token}
Query Parameters
Filter by case template title (case-insensitive partial match)
Filter by custom reference number
Filter by archived status
Filter by owner UUID
Filter by owner email
Filter by workspace UUID
Filter by workspace slug
Filter by contact first name. Exact match, case-sensitive and accent-sensitive — use contact[search] for partial, case-insensitive or accent-insensitive matching.
Filter by contact last name. Exact match, case-sensitive and accent-sensitive — use contact[search] for partial, case-insensitive or accent-insensitive matching.
Filter by contact email. Exact match — use contact[search] to match on a fragment of the address.
Filter using advanced JSON syntax. If specified, will ignore all other filter parameters. See the Advanced Filters guide for more information.
Page number (starts at 1)
x >= 1Number of items per page (max: 100)
1 <= x <= 100Sort field (prefix with - for descending)